Yes, We Are Open During COVID-19
To Our Auburn Family-
Because the dynamics of our national effort to prevent the spread of COVID–19 are changing everyday, we will follow the direction of national and state governmental and healthcare agencies. We’re taking proactive steps grounded in the best care for our clients, partners and employees, based in transparency and science, while also doing our part to help stop the spread of the virus.
As a veterinary hospital, we maintain heightened standards of cleanliness and sterilization. We assure you, as always, we clean every exam room thoroughly between visits. And, in this environment of heightened precaution, we have changed our visiting policy temporarily regarding our waiting room, and other public high traffic areas and high touch surfaces. These changes are designed to reduce traffic and touch, provide hand towels and sanitizer, and encourage social distancing.
COVID-19 Prevention Guidelines
1.) Until further notice, clients with appointments have priority over walk-ins regardless of the wait time. So call ahead! 773-783-7606. We have same day appointments available. Please call in advance for instructions on social distancing at the hospital and any change in hours of operation. If you need urgent care, call for a referral to an emergency room or appointment at Auburn. We'll ask walk-in clients to wait in their cars until appointment time.
2.) Dr. Carpenter will continue to speak to every client regarding the care of their pet. Our clients will continue receiving the education and guidance in pet care to which they’ve grown accustomed at Auburn. However, these conversations will take place from behind our front counter. We've scheduled appointments to maintain social distancing in our waiting room.
3.) You will not be able to accompany your pet to the exam room. We’ll ask that you practice social distancing in our waiting room while your pet is being treated. We'll call you to the front desk for a full report once treatment has concluded. Unless absolutely necessary, we are requesting you not bring multiple family members to your pet care visit. You will not be able to use the hospital restroom.
Finally, and most importantly, IF YOU FEEL ILL, please stay at home for your own sake and the safety of others. If you experience flu symptoms, call your doctor. If advised, see a doctor for medical care. Please take COVID-19 precautions, and shelter at home guidelines seriously.
Our Quality Care Standards Have Not Changed
Auburn Animal Hospital is responsible for the care of over 1,200 pets, and these changes are designed to safeguard our pet care family. We believe every pet deserves the highest quality care, and will continue to pledge our best efforts to accommodating our client’s needs.
Sheila Carpenter, DVM